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In-house driver training of the future – how are transport companies facing the challenges of in-house training and further professional qualification?

Heterogeneous training groups, changing training needs, the digitisation of training with new teaching and learning methods are just a few examples that are having far-reaching impacts on current and future driver training at municipal transport companies. Between September 2018 and January 2019, civity was commissioned by Wiener Linien to carry out a comprehensive comparison of various approaches to meet these challenges.

The aim of the company comparison was to exchange best practice examples and innovative approaches in order to develop a new training concept for Wiener Linien (WL). Besides the Austrian transport company, the following companies also participated: Berliner Verkehrsgesellschaft (BVG), Hamburger Hochbahn, Kölner Verkehrsbetriebe (KVB), Leipziger Verkehrsbetriebe (LVB), Münchner Verkehrsgesellschaft (MVG), Stuttgarter Straßenbahnen AG (SSB) and Verkehrsgesellschaft Frankfurt am Main (VGF).

The company-specific data was collected using a structured questionnaire and supplemented by in-depth interviews. The findings were also shared and discussed in two workshops in Vienna and Hamburg.

Numerous approaches and ideas, such as greater modularisation and individualisation of training, different models for personnel management before and during training, greater use of blended learning and simulators in an effort to ensure high-quality, productive and at the same time efficient training in the future were discussed extensively and in great detail.